How Can I Use Storytelling in My Emails to Connect with Readers?
After publishing for more than 40 years and working closely with writers, one principle has stood the test of time: Facts Tell; Stories Tell.
That phrase, often repeated at Publication Consultants, isn’t just a clever saying. It reflects what we’ve seen work—again and again. When authors speak plainly about their real experiences, when they pull from what they’ve lived rather than what they’ve imagined, readers pay attention.
Email is one of the few places where that kind of connection can still happen. Not mass promotion. Not loud announcements. Just quiet truth shared from one person to another.
We’ve sent thousands of emails over the years. The results have been consistent: factual updates get read. But real stories—brief, true, and meaningful—stick in our memories. More replies. More shares. Stronger connection.
One example of this can be found in The Power of Authors, our upcoming book, scheduled for release in September. In it, we highlight the stories of authors. One is Molly Hootch. Most Alaskans know her name because of the lawsuit she helped lead—a case that forced the state to build high schools in Native villages. The facts of that case are powerful: statistics about dropout rates, the cost of boarding schools, and years of neglect. But what changed hearts wasn’t just the evidence—it was Molly’s story.
She didn’t write to stir resentment. She wrote to tell the truth of her life—and of a moment in history that changed Alaska forever. Her words didn’t just document a legal victory. They captured a way of life and the deep cost of progress. That’s what moved people. That’s what still echoes.
Facts told the court what needed fixing. Her story sold the need to fix it.
This is the approach we encourage writers to take in their emails. Begin with something real. Then share what it taught. And connect it—truthfully—to the work.
Not every message needs a story, but the ones that stick usually have one. A moment of doubt during revisions. A lesson learned after meeting with a reader. A decision made about how a character ended up. If it’s true, it’s useful. If it’s heartfelt, it’s remembered.
We’ve encouraged authors to keep a short list of experiences worth sharing—small things that shaped their path. The stories don’t need polish. They need purpose.
When a writer asks how to connect with readers through email, the answer is simple: be truthful. Be personal. Be human.
It doesn’t take long. It just takes intention.
And if one phrase sums it up best, it’s this: Facts tell; stories sell.
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