When the Review Is Negative

The one-star review will come. What you do next reveals whether you are writing for your ego or for your reader.

When I was publishing Alaska Outdoors magazine, the head of the journalism department at the University of Alaska sent me a submission. It was so poorly written, I took it for a joke. I answered it as a joke, only to learn the author was serious. He simply had such an inflated self-image; his writing read like a spoof. It was no spoof.

He later became the book reviewer for the Anchorage Daily News. One of his first reviews was of our book, Hiking Guide to Alaska. It was scathing. The paper gave it nearly a full page — a full page less one column — which is unheard of for a book review.

When I read it, I was angry and hurt. I did not know what to do or what to say.

I went to see Lynn Dixon, who owned Cook Inlet Book Company in Anchorage. She was a good friend, and she had already read the review.

“Lynn, what am I going to do about this?”

“Evan, do not do anything,” she said.

“I must do something.”

“No. Do nothing. Most people will only look at the headline. It says Hiking Guide to Alaska, by Evan and Margaret Swensen. They will not read the review. They will say to themselves, this must be a very good book — it got almost a full page in the Anchorage Daily News. And anyone who knows the reviewer, who knows the man and his character, will discount it entirely. They already know the review is a joke. Not because it is funny. Because he is.”

I took Lynn’s advice. I did nothing.

Then the letters to the editor began.

One a day. Sometimes two. For a week, then ten days. Readers of Hiking Guide to Alaska wrote to the paper telling the reviewer how wrong he was. They did the work I had wanted to do. They did it for me.

It turned out to be a very good thing. The review sold a great many books.

If I had responded — if I had written a furious letter to the editor, if I had called the paper, if I had confronted the reviewer — the story would have been about me fighting with a critic. Instead, the story was about readers defending a book they loved. The readers became the voice. The book became the winner. And I had done nothing but stay out of the way.

Every author will receive a negative review. The question is not whether it will come. The question is what you do when it arrives.

Do not respond publicly. Not on Amazon. Not on social media. Not through a friend’s account. Every author who has responded publicly to a negative review has regretted it. The response makes the author look defensive. It turns a complaint into an argument the author cannot win.

Read it honestly once the sting fades. Ask yourself: Is there truth in this? If there is, the next book benefits. If there is not, the review fades into background noise, and the book continues its work.

A negative review means your book reached someone outside your inner circle. Friends and family leave five-star reviews. Strangers leave honest ones. A book with nothing but five-star reviews looks curated, not credible. A mix of ratings — mostly positive, with a few dissenting voices — tells the browsing stranger the reviews are real.

There is a difference between a review saying “The pacing in the middle section lost me” and a review saying “This is garbage.” The first is feedback. The second is noise. One makes you a better writer. The other tests your discipline.

I tell our authors to take the attitude Henry Ford is said to have taken whenever someone sent him a complaint or said something derogatory about him or his company: “Say what you want about me, but spell my name correctly.”

Your book will outlast the review. Your readers will do the defending. Your job was the writing. The review belongs to the reader now.

The Power of Authors by Evan and Lois Swensen explores what it means to write with purpose — and why the author who writes for the reader, not the critic, builds something lasting.

The Power of Authors is available from Amazon or your favorite bookseller: http://evanswensen.com. If you’d like an autographed copy, you can order it here: http://bit.ly/4pgmzjM.

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