Michael J. Maher built a career on one radical idea. Stop selling. Start asking.
In his book The Seven Levels of Communication, Maher lays out seven questions designed to generate referrals. Not through pressure. Not through clever pitches. Through genuine curiosity about another human being.
I read his approach and recognized something familiar. It sounded like what we do at Publication Consultants every time a writer walks through our door.
We don’t start with word counts or page layouts. We start with a question. Why are you writing this book?
Maher’s first question is simple. What’s your biggest challenge right now?
For authors, the answer is rarely about grammar or formatting. It’s deeper. It’s the fear no one will care. It’s the doubt creeping in at two in the morning whispering the story doesn’t matter. It’s the weight of carrying a message for years without knowing how to release it into the world.
The instinct is to jump in with solutions. Maher says resist it. Just listen. I agree. The listening is where trust begins.
His second question follows naturally. What have you tried so far?
Most writers I meet have tried plenty. They’ve attended workshops. They’ve started and stopped manuscripts. They’ve read books about writing books. Some have folders full of drafts going back decades. The effort was never the problem. The direction was.
What are you going to do next? Maher asks third. And then, What is the first next step?
This is where something shifts. The writer stops looking backward and starts looking forward. The story isn’t abandoned. It’s waiting. The whole journey isn’t required. Just one step. One step is manageable. One step doesn’t require perfection. One step can happen today.
Then comes question five. Who can help you with your first next step?
No writer succeeds alone. I think about Marc Cameron. Years ago, before the bestseller lists and the Tom Clancy franchise, he was Marc Otte — a man with a dream of becoming a writer. He brought me two novels, Pray for Justice and Hide and Seek. His characters weren’t invented to launch a franchise. They were drawn from real life, etched with the weight of service, faith, and brotherhood. I believed in him. I published those early novels and stood beside him, knowing his voice was one worth hearing.
Every time I see Marc’s name on a bestseller list now, I don’t just see success. I see what happens when a writer finds the right person at the right moment. Someone willing to listen. Someone willing to say, “Yes, your story matters. Let’s go.”
Marc didn’t need a sales pitch. He needed someone to help him take his first next step.
Question six is the one Maher calls the most powerful of all. By when?
Dreams without deadlines stay dreams. I’ve watched manuscripts sit in desk drawers for years because the author kept waiting for the right time. The right time is the time you choose.
And finally — How would you like me to follow up?
This one matters more than it seems. It says I’m not disappearing. It says your story matters enough for me to come back and ask how it’s going.
Seven questions. No selling. No convincing. Just one person caring enough about another person’s story to ask.
I’ve seen what happens when someone does.
A group of teachers in the Matanuska Valley came to me once with a quiet request. A beloved colleague was dying of a terminal illness. They had written stories — personal memories, reflections, moments capturing the heart of a classroom and the strength of a life well lived. They wanted one copy of the book, bound and finished, to give their friend before it was too late.
I agreed without hesitation. When the printer heard what the book was for, they waived the costs and made extra copies. I charged nothing for my part. It wasn’t about money. It was about meaning.
No one asked those teachers the seven questions. But somewhere along the way, someone must have asked something close. What’s your biggest challenge right now? Saying goodbye. Who can help you? A publisher willing to listen. By when? Before it’s too late.
In The Power of Authors, Lois and I wrote about the extraordinary things happening when ordinary people put words on paper. Books heal families. Books preserve history. Books change the minds of legislators and the hearts of strangers. None of it happens if the writer never gets asked the right questions.
Here’s my challenge to you. Find a writer this week. Someone you know is carrying a story. Don’t give them advice. Don’t hand them a business card. Just ask them — What’s your biggest challenge right now?
Then listen.
You might be the reason their book finally gets written.
Evan Swensen has been publishing books since 1978 and is the founder of Publication Consultants in Anchorage, Alaska. Michael J. Maher is the author of (7L) The Seven Levels of Communication and founder of ReferCo. His seven referral-generating questions inspired this piece.
The Power of Authors by Evan and Lois Swensen explores what it means to write with purpose—and why the world needs your voice now more than ever.
The book is available on Amazon: http://bit.ly/3K6o8AM. If you’d like an autographed copy, you can order it here: http://bit.ly/4pgmzjM.

This is Publication Consultants’ motivation for constantly striving to assist authors sell and market their books. Author Campaign Method (ACM) of sales and marketing is Publication Consultants’ plan to accomplish this so that our authors’ books have a reasonable opportunity for success. We know the difference between motion and direction. ACM is direction! ACM is the process for authorpreneurs who are serious about bringing their books to market. ACM is a boon for them.
Release Party
Web Presence
Book Signings
Facebook Profile and Facebook Page
Active Social Media Participation
Ebook Cards
The Great Alaska Book Fair: October 8, 2016


Costco Book Signings
eBook Cards

Benjamin Franklin Award
Jim Misko Book Signing at Barnes and Noble
Cortex is for serious authors and will probably not be of interest to hobbyists. We recorded our Cortex training and information meeting. If you’re a serious author, and did not attend the meeting, and would like to review the training information, kindly let us know. Authors are required to have a Facebook author page to use Cortex.
Correction:
This is Publication Consultants’ motivation for constantly striving to assist authors sell and market their books. ACM is Publication Consultants’ plan to accomplish this so that our authors’ books have a reasonable opportunity for success. We know the difference between motion and direction. ACM is direction! ACM is the process for authors who are serious about bringing their books to market. ACM is a boon for serious authors, but a burden for hobbyist. We don’t recommend ACM for hobbyists.

We’re the only publisher we know of that provides authors with book signing opportunities. Book signing are appropriate for hobbyist and essential for serious authors. To schedule a book signing kindly go to our website, <
We hear authors complain about all the personal stuff on Facebook. Most of these complaints are because the author doesn’t understand the difference difference between a Facebook profile and a Facebook page. Simply put, a profile is for personal things for friends and family; a page is for business. If your book is just a hobby, then it’s fine to have only a Facebook profile and make your posts for friends and family; however, if you’re serious about your writing, and it’s a business with you, or you want it to be business, then you need a Facebook page as an author. It’s simple to tell if it’s a page or a profile. A profile shows how many friends and a page shows how many likes. Here’s a link <> to a straight forward description on how to set up your author Facebook page.



Mosquito Books has a new location in the Anchorage international airport and is available for signings with 21 days notice. Jim Misko had a signing there yesterday. His signing report included these words, “Had the best day ever at the airport . . ..”



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