Sent Home Able

Cedar Valley News
Fictorial Number 457 · November 4, 2026
Sent Home Able
By Lars Olson

A man can tell a lot about a country from behind a hardware counter, and here is what I’ve seen for years: people come in holding their phones, having already bought the wrong thing twice. They order a part online; it arrives; it is close but not right; they order again. By the time they reach my counter, discouraged, they could have had the right piece the first morning for the cost of asking someone who knew. I read about a store in California called Tashman Home Center, and the man who runs it.

His name is Kenny Tashman, and this fall his store turned 65. His grandfather Charles opened it in 1961; his father Mark built it up; Kenny has stood in it most of his life; and now his daughter Sarah has come in as the fourth generation to learn how to run it. They spent the past year remodeling and expanding, and Tashman calls the timing of it, landing on the 65th year, “a rebirth.” A hardware store, reborn, in the year everyone says the hardware store is dead.

Asked why a place like his survives, Tashman gave an answer I could have written on the wall behind my own register. “People still need to fix stuff,” he said, “and people still like to be treated well.” Both halves matter. The first is about the work. The second is about the man behind the counter. And then he said the sentence I wish I could hand to every customer who walks in weary from the internet: “Everybody shops online, and when they get it, it’s not the same thing.”

It is not the same thing, and here is the difference, in Tashman’s own words: “The worst thing is having to buy something twice.” A screen will sell you anything. It will not look at your project, ask the question you didn’t think to ask, and steer you to the cheaper fit because the expensive one is more than you need. A good counter does those things. It saves you the second trip, the second purchase, the slow education by failure. What it sells, underneath the part, is judgment — and judgment has never shipped well.

But here is the part I love most, the part separating a hardware man from a mere merchant. Tashman does not want you dependent on him. Listen: “They really enjoy coming to the store and feeling empowered to do it themselves,” he said. “And that is what we tell people: it is a lot cheaper to do it yourself. Most of the time, they can.” Think about what he is telling you there. A mere merchant wants you helpless, coming back for every little thing. A hardware man wants you capable — and he knows the capable customer is the one who keeps coming back anyway, for the next part and the next project. My whole working life, my best customer has been the do-it-yourself customer, and I have never once been sorry to send a man home able.

Sixty-five years. A grandfather, a father, a son, and now a daughter learning the register. I do not think a place like his lasts because it is sentimental. It lasts because it is useful, and because the people in it would rather make you capable than make you a customer for life. Tashman says his daughter has brought “a whole new zest” to the work. Good. The world will keep telling her the store is finished. Let her do what her great-grandfather did in 1961. Let her open the door, stand behind the counter, and wait for the first person who walks in holding the wrong part, ready to be told the right one.

What did a person behind a counter once save you from buying twice, or send you home able to do yourself? Write to us. If we have gotten a fact wrong, tell us and we will correct it.

Cedar Valley News is fiction — its columnists and townspeople are invented, including Lars Olson, though the public facts it cites are real and sourced. Written by Evan Swensen, Publisher, with Claude Marshall, AI Developmental Editor. A reflection, not a report.

Sources: Beverly Press / Park Labrea News, “Tashman Home Center celebrates 65 years of serving the community,” by Edwin Folven, September 16, 2026.

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